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How to Get AI to Surface Your Brand

When we asked leading AI systems—ChatGPT, Claude, and Gemini—for running shoe recommendations, the relatively small brand Brooks appeared reliably. Nike, the world’s largest athletic brand, appeared far less consistently. This pattern reflects a fundamental shift in how brands compete when AI systems mediate product discovery. #Surface #Brand

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Tailor Your Digital Strategy to Reach Every Customer

Companies rarely sell in just one way. Microsoft serves tens of thousands of small customers through digital channels while relying on account teams to manage large enterprise clients. Pfizer promotes mature products through digital engagement while using relationship-led selling for health systems. Most organizations run several go-to-market models simultaneously, each with its own operating process […]

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Your Talent Strategy Has to Keep Up with Your AI Transformation

“Julie,” the CHRO of a mid-sized media organization, made a decision she called “practically unavoidable.” Facing board pressure to cut costs and show ROI on AI investments, she eliminated her firm’s 200-person analyst associate program—the entry-level cohort that had, for decades, been the company’s primary pipeline for mid-level talent. The savings were immediate. The consequences […]

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