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Why Business Leaders Need to Champion Democracy

Carolyn Geason-Beissel/MIT SMR | Getty Images Summary: Almost all executives agree that a well-functioning democracy is important to a strong economy. But many are unsure about what role they can play in supporting it. The authors suggest four actions: Defend democratic institutions and processes; support independent civil society organizations without exercising undue influence; limit forms […]

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Beyond the Model — Why Responsible AI Must Address Workforce Impact

Topics Responsible AI The Responsible AI initiative looks at how organizations define and approach responsible AI practices, policies, and standards. Drawing on global executive surveys and smaller, curated expert panels, the program gathers perspectives from diverse sectors and geographies with the aim of delivering actionable insights on this nascent yet important focus area for leaders […]

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When Corporate LGBTQ+ Allyship Only Happens in June

Every June, corporate America drapes itself in rainbow flags. Companies roll out Pride-themed products, spotlight LGBTQ+ influencers, and publish statements affirming their support. For decades, this has been the playbook: Show up loudly, show up in June. #Corporate #LGBTQ #Allyship #June

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Industrial AI for the Physical World: Siemens’s Peter Koerte

In this episode of the Me, Myself, and AI podcast, host Sam Ransbotham talks with Peter Koerte, a member of the managing board and chief strategy and technology officer of Siemens, about how industrial AI is quietly transforming the infrastructure that powers everyday life. While consumer AI grabs headlines, Peter explains how artificial intelligence is […]

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When Apologizing to Customers Hurts More Than It Helps

Long before technology enabled firms to identify and address service failures in real time, Fred Taylor Jr. earned an unusual nickname from a reporter: “Chief Apology Officer.” At Southwest Airlines, he championed a then-radical idea—don’t wait for customers to complain. Instead, build a team that reaches out first, acknowledges disruptions, and says sorry before frustration […]

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How AI Helps the Best and Hurts the Rest

Topics Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series Mark Shaver/theispot.com Summary: Can generative AI serve as an on-demand business adviser? A field experiment with hundreds of small business owners in Kenya found that AI access boosted revenues and profits by 15% for high performers […]

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The Challenges of Scaling a Technology for Social Good

BRIAN KENNY: Welcome to Cold Call, the podcast where we dive deep into the groundbreaking ideas behind Harvard Business School case studies. Access to safe sanitation is something many of us take for granted. We flush, we wash our hands, and we move on. But for more than three billion people around the world, that […]

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5 Questions Leaders Should Ask Before Turning to Fractional Work

Even the most experienced senior leaders may be concerned about their future job prospects amid the relentless onslaught of AI-related layoff news. Much has been written about AI’s impact on early-career jobs and the disappearing middle manager, but leaders are also feeling less agency and more layoff anxiety. #Questions #Leaders #Turning #Fractional #Work

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