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How Nespresso Builds Sustainability Into Its Business Model

Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly print magazine. More in this series Photo courtesy of Nestlé Summary: Nespresso North America CEO Jean-Christophe Jaunin argues that sustainability and business performance aren’t in tension — they’re intertwined. In this interview, he discusses how Nespresso’s […]

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A Three-Minute Protocol to Reduce AI Manipulation Risk

Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly print magazine. More in this series izusek/Getty Images Summary: AI tools have made human cognition a growing security vulnerability — and traditional training hasn’t kept up. A new protocol dubbed “Think First, Verify Always” (TFVA) offers […]

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Three Things to Know About Assessing Customer Reviews

Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly print magazine. More in this series master1305/Getty Images Summary: Users can provide valuable product insights, but there are caveats companies should consider before changing a product or service in response to customer feedback. Researchers have found […]

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How Strong Teams Leverage Different Personality Types

BRIAN KENNY: Welcome to Cold Call, the podcast where we dive deep into the groundbreaking ideas in Harvard Business School case studies. Teams are where ambition meets reality. We assemble smart, accomplished people, give them a shared goal, and assume alignment will follow. But pressure, personality, timing, and context have a way of exposing fault […]

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Designing Organizational Change That Actually Sticks

An HBR Executive Masterclass with Boston Consulting Group partners Julia Dhar and Kristy Ellmer on the five phases of organizational change. May 29, 2026 Most organizational transformations fail—not because leaders lack strategy, but because they misunderstand how people experience change. #Designing #Organizational #Change #Sticks

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AI’s Impact on SaaS Will Be Uneven. Here’s What Leaders Need to Know.

For two decades, software-as-a-service (SaaS) grew by digitizing workflows. Customer relationship management systems recorded sales activity. Field-service platforms scheduled jobs, retrieved customer histories, and fed upsell opportunities back into sales teams. The model created value by taking opaque or messy information and putting it in workers’ hands. Before AI coding tools, few buyers were positioned […]

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