Imagine that somewhere, a hiring manager faces a decision between two candidates for a remote position. One is a recent graduate: competent, motivated, and full of potential. The other has accumulated five years of experience and can hit the ground running. Not long ago, managers would regularly take a chance on the graduate, confident that […]
In April 2025, Amazon launched “Buy for Me,” which lets its AI agent visit brand websites, select products, enter payment details, and complete purchases without the customer ever leaving the Amazon app. By September, OpenAI had introduced “Instant Checkout” with the open-source Agentic Commerce Protocol, enabling purchases directly inside ChatGPT. In January 2026, Google unveiled […]
<p>How human strategists can free up time and focus on using their unique judgment.</p> #Crafting #Strategy #Age
ADI IGNATIUS: I’m Adi Ignatius. ALISON BEARD: I’m Alison Beard, and this is the HBR IdeaCast. ADI IGNATIUS: All right, Alison, so you are a top 30 U.S. company in terms of size, but your market share is down, your share price has plummeted and morale is poor. You need to change. What kind of […]
BRIAN KENNY: Welcome to Cold Call, the podcast where we dive deep into the groundbreaking ideas behind Harvard Business School case studies. Artificial intelligence is no longer just helping people create. It’s beginning to replicate some of the most valuable forms of human expertise. As AI systems become capable of reproducing our voices, faces, writing, […]
<p>Without the right scaffolding, the people closest to the work often end up quietly dropping out of the innovation process.</p> #Experiments #Domain #Experts #Heres #Support
Benjamin is a consultant who advises government agencies on technology partnerships. He signed up for an AI scheduling agent, expecting it to buy back his time. When we interviewed Benjamin, he told us how he envisioned a clutter-free calendar, fewer interruptions throughout his days, and an end to the soul-crushing back-and-forth of scheduling meetings. What […]
<p>Organizations form collective judgments about who they trust to represent the institution long before boards formally choose a CEO.</p> #Lateral #Hires #Rarely #CEO
During the past decade, companies have invested heavily in becoming customer centric. Digital platforms now generate continuous streams of reviews, feature requests, support conversations, and community discussions that firms use to identify new ideas, prioritize product changes, and guide the timing of innovation. AI-powered analytics and translation tools allow companies to process feedback from customers […]
Research Feature Conversational AI speeds up familiar work. Configuring AI to interrogate your data — what the authors call directing intelligence — surfaces insights that familiar ways of working tend to miss. Jennifer Sloan and Vern L. Glaser August 05, 2026 Reading Time: 19 min James Yang/theispot.com Summary: While conversational generative AI can be used […]
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