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Stop Prompting AI. Start Directing It

Research Feature Conversational AI speeds up familiar work. Configuring AI to interrogate your data — what the authors call directing intelligence — surfaces insights that familiar ways of working tend to miss. Jennifer Sloan and Vern L. Glaser August 05, 2026 Reading Time: 19 min  James Yang/theispot.com Summary: While conversational generative AI can be used […]

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A New Way to Measure Customer Referrals

<p>在本周的 <em>《The Insider》</em> newsletter, managing editor Gretchen Gavett covers why referrals deserve more strategic attention, why job-hopping employees may be undervalued hires, and what leaders are learning about AI&#8217;s real impact.</p> #Measure #Customer #Referrals

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The Elusiveness of Merit-Based Hiring

Frontiers DEI critics advocate for nominally “meritocratic” approaches, but there are more rigorous ways to surface the best candidates for jobs or promotions. Kyle Brink August 04, 2026 Reading Time: 8 min  Topics Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series Patrick George/Ikon Images Summary: […]

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