Many corporate gen AI programs fail. They yield clunky tools, slow rollouts, and unimpressive results. Meanwhile, a hidden revolution is taking place inside most large organizations. Employees, frustrated by cumbersome corporate tools or lack of access, are quietly using personal ChatGPT, Claude, and other consumer AI models on the side, often without telling IT or […]
ADI IGNATIUS: I’m Adi Ignatius. ALISON BEARD: I’m Alison Beard, and this is the HBR IdeaCast. ADI IGNATIUS: So Alison, today’s conversation is about customers. We all know it is not enough simply to sell a product. We need something more. We need to delight our customers. We want to create a habit. We want […]
A curated list from one of HBR’s most popular newsletters. #Favorite #Management #Tips #Organizational #Change
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series Carolyn Geason-Beissel/MIT SMR Summary: Why does AI adoption lag in some nontech industries? In some industries, people may view AI as gimmicky, too much work, and/or not trustworthy. That’s the human reality facing many […]
Under intense competitive conditions, flexibility may signal weakness to rivals. #WinnerTakeAll #Markets #Diversification #Liability
And what platforms can do about it. #Threatening #Platforms #Revenue #Streams
Carolyn Geason-Beissel/MIT SMR | Getty Images Summary: Managing up represents one of the most significant and least appreciated talents you can master — one that’s vital to both your career and your organization’s success. Working successfully with people above you in the hierarchy requires you to carefully balance three roles: buffer, translator, and advocate. Learn […]
Topics Leadership Leadership Skills Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series Brian Stauffer/theispot.com Summary: In negotiations, first offers act as powerful psychological anchors — and even skilled negotiators struggle to escape them. New research published in the Journal of Experimental Social Psychology finds that […]
ALISON BEARD: I’m Alison Beard. ADI IGNATIUS: And I’m Adi Ignatius, and this is the HBR IdeaCast. ALISON BEARD: Adi, when do you do your best work? ADI IGNATIUS: I generally have a lot of projects moving forward at once. I’m tending to fires all day. It’s often at night, after hours, when I carve […]
Five concrete actions to bridge the divide. #Managers #Executives #Disagree #AIand #Costing #Companies
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