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Gen AI Could Fix Performance Reviews—or Make Them Even Worse

Enterprises are rapidly deploying generative AI systems to streamline performance reviews. Citi’s Performance Assist pulls data from across its organization to draft evaluations. JPMorgan’s LLM Suite supports the writing of year-end reviews. Boston Consulting Group’s internal AI assistant reportedly cuts review-writing time by 40%. These systems demonstrate impressive capability, but so far, most organizations are using […]

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Should Your Subscription Business Use Auto-Renew?

The subscription economy is one of the most significant business model transformations of the past two decades. It spans media, software, food and beverages, health and wellness, e-commerce, and telecommunications. Total revenues were estimated at nearly $500 billion in 2024 and are projected to exceed $1.5 trillion by 2033. The average American consumer now holds […]

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What Global Companies Lose When Decision-Making Revolves Around Headquarters

Running a global company is a coordination challenge; in practice, it’s also a power imbalance. In many multinational organizations, the biggest factor shaping strategy isn’t market insight or expertise—it’s proximity to headquarters. Decisions get framed, debated, and often finalized by the people who happen to be awake and in the room, while equally senior leaders […]

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What Operating Rooms Can Teach Leaders About Team Design 

As companies in all industries adopt new technologies to assist teams, they should keep in mind that the experiences of the team’s members working with each other in the past still matter a lot. A study of surgeries at a mid-sized hospital in Madrid, Spain, reinforced that point and generated other insights into how best […]

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How Job Design for Disability Improves Work for Everyone

Gary Waters / Ikon Images Summary: Many physical accommodations that were originally designed to help people with disabilities, such as curb cuts, now benefit everyone. The same can be true of accommodations in the workplace. Recent research shows that working alongside someone with a disability often spurs team members to generate ideas for new work […]

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