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The Hidden Demand for AI Inside Your Company

Many corporate gen AI programs fail. They yield clunky tools, slow rollouts, and unimpressive results. Meanwhile, a hidden revolution is taking place inside most large organizations. Employees, frustrated by cumbersome corporate tools or lack of access, are quietly using personal ChatGPT, Claude, and other consumer AI models on the side, often without telling IT or compliance. An official at a large central bank reported to one of us that when their employees are working on their secure, no-AI, bank-issued PCs, they often have their personal laptops open to the home page of their favorite large language model. #Hidden #Demand #Company

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Trump will head to Beijing amid warming trend in sentiment about China at home

American views on China have softened ahead of a high-stakes summit between US President Donald Trump and his Chinese counterpart Xi Jinping in May, with positive sentiment nearly doubling since 2023, a survey by the Pew Research Centre has found. While a significant majority of Americans still regard China as a competitor to the US rather than a partner, fewer call the world’s second largest economy an adversary than in 2025, according to the survey, which was conducted in March and released on Tuesday. “Today, 27 per cent of Americans have a positive opinion of China. That has risen 6 percentage points since last year and nearly doubled since 2023,” […]

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To Gain Customer—and Employee—Loyalty, Go Beyond Good Enough

ADI IGNATIUS: I’m Adi Ignatius. ALISON BEARD: I’m Alison Beard, and this is the HBR IdeaCast. ADI IGNATIUS: So Alison, today’s conversation is about customers. We all know it is not enough simply to sell a product. We need something more. We need to delight our customers. We want to create a habit. We want to build a relationship. You basically want people to love your product. ALISON BEARD: I get that, but it seems like a tall order for a lot of companies, right? It could work for food or fashion or technology, consumer products that people really get passionate about. But how do other types of businesses inspire […]

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