The Human Side of AI Adoption: Lessons From the Field
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series Carolyn Geason-Beissel/MIT SMR Summary: Why does AI adoption lag in some nontech industries? In some industries, people may view AI as gimmicky, too much work, and/or not trustworthy. That’s the human reality facing many leaders who would like to deploy AI tools in their company. Consider three lessons from the field on making AI more accessible, respecting current workflows, and choosing meaningful measures of success. Not a day goes by without another article being published about how AI could disrupt yet another aspect of our business or personal lives. […]

