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How Designing with Disability in Mind Sparks Innovation

In 2003, when plumbing fixtures industry veteran Rob Buete first encountered the “walk-in tub” made by a startup called Safety Tub, he burst out laughing. A bathtub with a door? It seemed like a joke, or at best a clunky contraption for frail seniors who couldn’t step over a regular tub. #Designing #Disability #Mind #Sparks […]

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What the UN Treaty on Cybercrime May Mean for You

Carolyn Geason-Beissel/MIT SMR | Getty Images Summary: A new United Nations treaty establishes an international framework for investigating and prosecuting online crimes, such as ransomware attacks and financial fraud, which often involve multiple countries. While it explicitly defines cybercrime and spells out what law enforcement and companies are responsible for in such cases, concerns related […]

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The Cognitive Science Behind Sudden Change

ADI IGNATIUS: I’m Adi Ignatius. ALISON BEARD: I’m Alison Beard, and this is the HBR IdeaCast. ADI IGNATIUS: So, Alison, I want to start today by talking about identity, and specifically our identity at work. So, you and I think are both people who feel very connected to our work, our self-identity is wrapped up […]

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What’s the ROI on AI?

Leaders from Microsoft, Verizon, Allianz, Schneider Electric, and Mahindra share where AI is already delivering results and what it will take to lead through the technology’s disruption. #Whats #ROI

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Do You Know What Your Customers’ Aspirations Are?

In his new book The Transformation Economy: Guiding Customers to Achieve Their Aspirations, B. Joseph Pine II argues that there is a new offering companies can provide: change. In this adapted excerpt, he explores four types of aspirations people have and how companies can tap into them when creating their products, services, or experiences.  #Customers #Aspirations

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Asking for Help When Others Look to You for Answers

AMANDA KERSEY: Welcome to HBR On Leadership. These episodes are case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock the best in those around you. I’m HBR senior editor and producer Amanda Kersey. Companies tend to praise leaders for being capable, decisive, and self-sufficient. But those expectations […]

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Enshittification Comes to ‘Smart’ Products

Topics Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series Brian Stauffer/theispot.com Summary: The term enshittification, famously coined by Cory Doctorow to describe big platforms’ exploitative strategies, also applies to the user experience for some physical products with digital connectivity. When companies use digital control over […]

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